Once a return is inspected and approved, the refund is processed immediately and typically reflects in your bank account within 3–7 business days.
We offer a 7-day return window for items that are defective, damaged, or incorrectly sent. Items must be in their original, unused packaging.
The courier will attempt to call you. If you are unavailable after three attempts, the item will be returned to our facility, and a redelivery fee may apply.
Once your order is dispatched, you will receive an SMS or email notification with your tracking details.
For Port Harcourt deliveries, we typically deliver within 24–48 hours. For other major cities across Nigeria, expect your package in 2–5 business days.
You can change or cancel your order as long as it hasn't been dispatched yet. Please contact us immediately via WhatsApp for urgent changes.
Absolutely. We do not store your card details; all transactions are encrypted and processed through a PCI-DSS compliant gateway.
We offer secure checkout through Flutterwave, allowing you to pay via Debit/Credit Card (Visa, Mastercard, Verve), Bank Transfer, or USSD.
You can reach our "Shopping Universe" support team via WhatsApp or call at +234 708 977 3619 or email us at de.princeshopping@gmail.com.
Our physical headquarters is located in Port Harcourt, Rivers State, Nigeria.
Yes, we are a fully incorporated entity with the Corporate Affairs Commission (CAC) of Nigeria, operating under RC: 8656074.
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