Shipping & Delivery Policy

Last Updated: February 18, 2026

At De Prince Shopping Mall Ltd, our goal is to provide a seamless "Shopping Universe" experience. We work with top-tier logistics partners to ensure your products move from our warehouse to your doorstep with speed and care.

1. Delivery Timelines

We process and dispatch orders Monday through Saturday. Our estimated delivery times are as follows:

• Port Harcourt (Local): 24–48 hours.

• Major Nigerian Cities: 2–3 business days.

• Remote Locations: 3–5 business days.

• Note: Timelines begin once your order has been "Dispatched.".

2. Shipping Rates

• Shipping costs are calculated automatically at checkout based on the weight of your items and your delivery destination.

• We occasionally offer Free Shipping on specific promotional items or orders above a certain value.

3. Order Processing (The "Benefit" Window)

• To ensure quality, please allow 1 business day for us to pack and verify your order before it is handed to the courier.

• You will receive a notification via SMS or Email once your order has left our facility.

4. Customer Responsibility (Accuracy)

• Correct Address: Please ensure your delivery address and phone number are 100% accurate.

• Redelivery Fees: If a delivery fails because the customer provided an incorrect address or was unavailable to receive the call/package after three attempts, a redelivery fee may apply.

5. Inspection Upon Delivery

• We take great pride in our packaging. However, please inspect your package immediately upon arrival.

• If you notice any visible damage to the outer packaging, please take a photo and contact us at info@deprinceglobal.shop within 24 hours.

6. International Shipping

• While our vision is global, we currently ship within the Federal Republic of Nigeria. For international inquiries, please contact our support team for a custom quote.