Return Policy

Last Updated: February 18, 2026

At De Prince Shopping Mall Ltd, we want you to be completely satisfied with your purchase. As a growing e-commerce brand, we pride ourselves on transparency and fairness. Our policy lasts 7 days from the date of delivery.

1. Eligibility for Returns

To ensure a smooth return process, please note that an item is only eligible for return if:

• It is in the same condition that you received it.

• It is unworn, unused, and in its original packaging.

• You have the receipt or proof of purchase.

2. Valid Reasons for a Return

We accept returns and offer refunds/exchanges for the following reasons:

• Damaged or Defective: The item arrived broken or is not functioning as described.

• Incorrect Item: You received a different product, size, or color than what you ordered.

• Quality Discrepancy: The product significantly differs from the images or description on our website.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Perishable goods (such as food or flowers).

• Personal care items (such as beauty products or undergarments).

• Custom-made or personalized orders.

4. The Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• Approval: If approved, your refund will be processed immediately.

• Credit: The credit will automatically be applied to your original method of payment (via Flutterwave) within 5–7 business days.

5. Shipping Costs

• Our Error: If we sent the wrong item or it arrived damaged, De Prince Shopping Mall Ltd will cover the cost of return shipping.

• Change of Mind: If you wish to return an item for personal reasons (e.g., you no longer want it), you will be responsible for paying your own shipping costs for returning the item.

6. How to Start a Return

To start a return, simply contact our support team. We are here to help make it easy:

• Email: de.princeshopping@gmail.com

• WhatsApp/Call: ‪+234 708 977 3619‬

• Please include: Your Order Number and a photo of the item’s condition.